Luxury Reservations Specialist — Elevate Guest Experience

Splendid Hospitality; York and North Yorkshire; On-site; GBP 22,000 - 26,000; Full time

Job summary

The Grand, York is seeking a Reservations Team Member to deliver impeccable guest experiences by turning inquiries into bookings with style, speed, and precision—ensuring every guest’s journey starts with a wow. This full-time role is 40 hours per week, with shifts across the luxury property's hours (Mon-Fri 7.30am-8.30pm, Sat 7.30am-7.30pm, Sun 8.30am-7.30pm) and a monthly rota for weekends.

Join a guest-centric team and contribute to memorable stays by delivering warm,professional service and

Qualifications

• Excellent verbal communication and guest service skills.
• Ability to turn enquiries into bookings with speed and accuracy.
• Professional, personable and polished in luxury hospitality.

Responsibilities

• Handle telephone and written guest inquiries and convert to bookings.
• Maintain accurate reservation records and guest details.
• Support guests throughout the booking journey to ensure a memorable stay.

Job description

The Grand, York is seeking a Reservations Team Member to deliver impeccable guest experiences by turning inquiries into bookings with style, speed, and precision—ensuring every guest’s journey starts with a wow. This full-time role is 40 hours per week, with shifts across the luxury property's hours (Mon-Fri 7.30am-8.30pm, Sat 7.30am-7.30pm, Sun 8.30am-7.30pm) and a monthly rota for weekends.

Join a guest-centric team and contribute to memorable stays by delivering warm,professional service and