Luxury Hotel Duty Manager – Part Time

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice – Car Scheme

Stream – earned wages access

Pension - Auto enrolment

Learning & Development

Job summary

The Grand - York, part of Splendid Hospitality Group, is seeking a Duty Manager to lead front office operations and deliver exceptional guest experiences. This part-time role covers 20 hours per week, based at The Grand - York, with a focus on luxury service and team leadership.

You will oversee day-to-day operations, support departments, and uphold safety and standards while delivering memorable experiences for guests.

Qualifications

• Open – approachable, build trusted relationships with guests, colleagues and stakeholders through clear communication and genuine hospitality.
• Nimble – fast-paced environment, confident decisions, proactive problem solving, adaptable to changing demands.
• Brilliant – lead by example, deliver exceptional guest experiences, inspire others to high standards.
• Honest – act with integrity, take ownership of decisions, do the right thing for guests and team.

Responsibilities

• Leading day-to-day operation of the hotel, providing visible support across departments and ensuring exceptional guest experiences at every stage of the guest journey.
• Welcoming VIP guests, resolving guest concerns with confidence and professionalism, making informed decisions to protect guest experience and business integrity.
• Working with Front Office leadership to ensure smooth daily operations, communicating across departments and supporting colleagues to achieve operational excellence.
• Promoting a safe environment by conducting hotel inspections, supporting emergency procedures and upholding health, safety and company standards.
• Inspiring the team by leading from the front, sharing knowledge, encouraging high performance and fostering a positive, collaborative environment.

Job description

The Grand - York, part of Splendid Hospitality Group, is seeking a Duty Manager to lead front office operations and deliver exceptional guest experiences. This part-time role covers 20 hours per week, based at The Grand - York, with a focus on luxury service and team leadership.

You will oversee day-to-day operations, support departments, and uphold safety and standards while delivering memorable experiences for guests.