Luxury Reservations Manager – Revenue & Service Excellence

COREcruitment Ltd; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

COREcruitment Ltd in London is seeking a Reservations Manager for a luxury hotel to lead a high-performing reservations team, maximise revenue and ensure guest journeys reflect the brand's standards.

You will oversee all reservations, collaborate with Revenue, Front Office and Sales, implement yield strategies, monitor ADR and occupancy, and coach the team to deliver personalised service in a fast-paced luxury environment.

Qualifications

• Hospitality professional with reservations background, ideally luxury hotel experience.
• Strong commercial awareness with revenue forecasting and yield management.
• Excellent leadership and people development skills; capable of motivating a team.
• Outstanding communication and interpersonal skills with a commitment to guest service.

Responsibilities

• Lead and develop the reservations team, fostering a culture of excellence, accountability and continuous improvement.
• Oversee all individual and group reservations, ensuring enquiries and bookings are handled efficiently, accurately and professionally.
• Maximise room revenue through effective yield management, upselling strategies and the optimisation of room inventory.
• Work closely with Revenue Management, Front Office, Sales and other key departments to ensure commercial objectives are achieved.
• Monitor booking trends, occupancy, ADR and revenue performance, identifying opportunities to maximise profitability.
• Ensure all guest preferences, special requests and VIP arrangements are captured and communicated effectively.
• Maintain the highest standards of guest communication, ensuring all interactions are personalised and aligned with the hotel's brand standards.
• Manage team performance, training and development, supporting colleagues to reach their full potential.
• Review and improve reservations processes, systems and procedures to enhance efficiency and the overall guest experience.
• Ensure all reservations policies, payment procedures and administrative requirements are consistently followed.

Skills

Leadership

Yield Management

Revenue Optimisation

Hospitality Experience

Guest Service

Job description

COREcruitment Ltd in London is seeking a Reservations Manager for a luxury hotel to lead a high-performing reservations team, maximise revenue and ensure guest journeys reflect the brand's standards.

You will oversee all reservations, collaborate with Revenue, Front Office and Sales, implement yield strategies, monitor ADR and occupancy, and coach the team to deliver personalised service in a fast-paced luxury environment.