Reservations Specialist - Luxury Hotel Revenue & Service

Edwardian Group London; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

28 days holiday

Free meals daily

Annual complimentary night stays

Friend referral scheme

Company pension

Discount platform

Wellbeing champions

Edwardian Academy access

Job summary

Edwardian Hotels London is seeking a Reservations Specialist to join our Central Reservations Team. You will be responsible for maximizing revenue by selling room reservations and ancillary services via telephone, email, and other channels, while delivering outstanding guest service.

Ideal candidates have 4- or 5-star hotel reservations experience, excellent communication skills, and a proactive tele-sales approach with closing ability.

Qualifications

• 4- or 5-star hotel reservation experience.
• Excellent written and verbal communication.
• Strong tele sales ability including closing.
• Listen well to guest needs and position hotels accordingly.
• Solid knowledge of hotel products and services.

Responsibilities

• Sell room reservations and ancillary revenue via phone/email.
• Identify guest needs and provide optimal experience while maximizing revenue.
• Record bookings accurately in systems and provide excellent service.
• Be the guest advocate from booking to follow-up.

Skills

Tele sales

Closing skills

Communication skills

Listening skills

Hotel product knowledge

Revenue generation

Opera

Tools

Opera Booking System

Job description

Edwardian Hotels London is seeking a Reservations Specialist to join our Central Reservations Team. You will be responsible for maximizing revenue by selling room reservations and ancillary services via telephone, email, and other channels, while delivering outstanding guest service.

Ideal candidates have 4- or 5-star hotel reservations experience, excellent communication skills, and a proactive tele-sales approach with closing ability.