Senior Reservations Manager – Luxury London Hotels

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Service charge on top of base salary

Upselling incentives

Holiday allowance 28 days + 5

Free meals on duty

Staff discounts

Job summary

The Marylebone Hotel in London seeks a Reservations Manager to lead our Reservations Team across our London properties. You will coach and develop staff to deliver top-notch service from booking through pre-arrival, ensuring a seamless guest journey.

We are looking for a self-motivated, customer-focused manager with proven experience in hotel reservations, strong PMS knowledge, and a track record of hitting KPIs. Join a team dedicated to excellence and guest satisfaction.

Qualifications

• Proven experience in a management or supervisory role within a hotel Reservations Team
• Strong working knowledge of a PMS
• Established track record of achieving KPIs
• Strong leadership and people management skills
• Sound IT skills
• Knowledge of competitors and market trends
• Self-motivated, efficient, and guest-focused approach

Responsibilities

• Manage the day-to-day operations of the Reservations Team
• Coach, develop, and motivate the team to deliver high standards of service
• Oversee the guest journey from initial booking through to pre-arrival
• Monitor and drive performance against KPIs
• Keep up to date on market trends and maintain awareness of competitor activity
• Ensure effective use of the PMS and other reservations systems
• Support recruitment, training, and ongoing development of the team

Skills

PMS knowledge

Leadership

KPIs tracking

Guest-focused approach

Reservations team management

Market awareness

Good IT skills

Tools

PMS

Job description

The Marylebone Hotel in London seeks a Reservations Manager to lead our Reservations Team across our London properties. You will coach and develop staff to deliver top-notch service from booking through pre-arrival, ensuring a seamless guest journey.

We are looking for a self-motivated, customer-focused manager with proven experience in hotel reservations, strong PMS knowledge, and a track record of hitting KPIs. Join a team dedicated to excellence and guest satisfaction.