Reservations Manager

Firmdale Hotels; Greater London; Vor Ort; GBP 42.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health insurance

Employee discount

Free meals on shift

Pension scheme

Training and development

Zusammenfassung

Firmdale Hotels is seeking a Reservations Manager for Knightsbridge Hotel. You will lead the reservations team, work with the Deputy and General Manager, and ensure guest satisfaction through proactive inquiry handling and proactive rate/package management.

This role requires experience in luxury hospitality, proficiency in Opera, and a passion for delivering exceptional guest service while mentoring a team and reporting on performance.

Qualifikationen

• Previous experience in a high-end hospitality operation as a Reservations Manager or Supervisor.
• Proficiency with Opera and strong Front Office knowledge.
• Excellent customer service and ability to work under pressure.

Aufgaben

• Oversee daily reservations operations under Deputy and General Manager supervision.
• Handle all reservation inquiries promptly and efficiently.
• Collaborate with management to adapt to diverse scenarios and challenges.
• Manage rates and packages using in-depth knowledge of hotel rooms and facilities.
• Provide exceptional customer service with strong communication and attention to detail.
• Produce weekly and monthly departmental reports for the General Manager.

Kenntnisse

Customer service

Leadership

Communication

Problem solving

High-end hospitality experience

Tools

Opera system

Front Office operations

Jobbeschreibung

Are you ready tostep into an exciting role where you can showcase your talents in hospitalitymanagement? We're thrilled to offer a fantastic opportunity for a passionateindividual to become our next Reservations Manager at Knightsbridge Hotel, partof the renowned Firmdale Hotels group.

As aReservations Manager, you will be at the forefront of our hotel's operations,working closely with the Deputy and General Manager to ensure seamless dailyfunctioning of our reservations department. Your primary focus will be onhandling reservation inquiries, guaranteeing the utmost satisfaction for ourguests.

Responsibilities

• Take ownership of the daily operations of the reservations department, under the guidance of the Deputy and General Manager.
• Manage all incoming reservation inquiriespromptly and efficiently, ensuring guest needs are met with excellence.
• Collaborate with the management team,demonstrating ambition and flexibility to adapt to diverse scenarios andchallenges.
• Utilise your in-depth knowledge of our hotelrooms and facilities to effectively manage rates and packages for clientsand external agents.
• Provide exceptional customer service,demonstrating strong communication skills and attention to detail.
• Produce comprehensive weekly and monthlydepartmental reports for the General Manager, contributing valuableinsights into performance and trends.
• Foster and maintain strong relationships withcolleagues and guests, delivering inspirational service at all times.
• Oversee the financial aspects of thereservations department, including budgeting and forecasting, to ensureoptimal performance.
• Uphold Firmdale standards consistently,reflecting our commitment to excellence in every interaction.
• Address and resolve guest complaintsconfidently and efficiently, striving for positive outcomes.
• Lead by example, conducting Duty Managershifts as required and motivating your team through training and solidleadership.

What you Need

• Previous experience in a high-end hospitalityoperation as a Reservations Manager or Supervisor.
• Proficiency in using the Opera system, with astrong working knowledge of all Front Office operations.
• Excellent customer service skills, coupledwith the ability to thrive under pressure in a fast-paced environment.
• A keen understanding of current hospitalitytrends and competitor landscape.
• Exceptional attention to detail, organisation,and problem-solving abilities.
• Demonstrated capability in motivating andleading a team to success.

What We Offer

• We offer a competitive salary plus service charge and benefits to bediscussed at venue
• Access to Stream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• One allocated paid day peryear for volunteering work
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Set on theleafy, tree-lined Beaufort Gardens, Knightsbridge Hotel is part of ourTownhouse Collection, a small portfolio of design-led luxury hotels in some ofLondon's most sought-after addresses. With 44 beautifully appointed rooms andsuites, each designed with Kit Kemp's characteristic flair for colour, patternand craft, the hotel combines an intimate atmosphere with a truly exceptionallocation.
Nestled in the heart of one of London's most prestigious neighbourhoods,moments from Harrods and the boutiques of Sloane Street, the hotel sits at thevery centre of London's luxury world. This is a place where attention to detaildefines everything, and the people who work here take genuine pride in whatthey do. We're looking for people who bring that same care and commitment totheir work, and who love creating experiences that guests never forget.
You'll be joining a team whoseAwards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025& 2026
• One Michelin Key, 2024, 2025
• Best Boutique Hotels in London, The Times, 2026

You can see a full list of ourawards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded inLondon, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale hasgrown to include hotels and private residences across London and New York aswell restaurants, bars, spas, an online shop, interior design studio andLaundry facility.

Firmdale Hotels welcomesapplicants from all backgrounds and is committed to an inclusive workplace.Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act1996, we do require all applicants to have the eligibility to live and work inthe United Kingdom. Documentation will be required at interview stage.

Compensation: Competitive salary