Lux Reservations Manager — Flexible Scheduling & Perks

Firmdale Hotels; Greater London; On-site; GBP 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Employee discount

Free meals on shift

Pension scheme

Training and development

Job summary

Firmdale Hotels is seeking a Reservations Manager for Knightsbridge Hotel. You will lead the reservations team, work with the Deputy and General Manager, and ensure guest satisfaction through proactive inquiry handling and proactive rate/package management.

This role requires experience in luxury hospitality, proficiency in Opera, and a passion for delivering exceptional guest service while mentoring a team and reporting on performance.

Qualifications

• Previous experience in a high-end hospitality operation as a Reservations Manager or Supervisor.
• Proficiency with Opera and strong Front Office knowledge.
• Excellent customer service and ability to work under pressure.

Responsibilities

• Oversee daily reservations operations under Deputy and General Manager supervision.
• Handle all reservation inquiries promptly and efficiently.
• Collaborate with management to adapt to diverse scenarios and challenges.
• Manage rates and packages using in-depth knowledge of hotel rooms and facilities.
• Provide exceptional customer service with strong communication and attention to detail.
• Produce weekly and monthly departmental reports for the General Manager.

Skills

Customer service

Leadership

Communication

Problem solving

High-end hospitality experience

Tools

Opera system

Front Office operations

Job description

Firmdale Hotels is seeking a Reservations Manager for Knightsbridge Hotel. You will lead the reservations team, work with the Deputy and General Manager, and ensure guest satisfaction through proactive inquiry handling and proactive rate/package management.

This role requires experience in luxury hospitality, proficiency in Opera, and a passion for delivering exceptional guest service while mentoring a team and reporting on performance.