Guest Reservations Lead — Flexible Hours & Perks

Knightsbridge Hotel - Front of House; Greater London; Sur place; GBP 24 000 - 27 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health plan

Meal on shift

Flexible scheduling

Training & development

Volunteer day

Cycle to work

Résumé du poste

Firmdale Hotels' Knightsbridge Hotel is seeking a Reservations Team Leader to drive exceptional guest service and oversee the reservations group. You will guide the team, ensure precise handling of inquiries and bookings, and maintain accurate records within the scheduling systems.

The role emphasises staff development, collaborative operations with the front desk, and delivering a warm, personalised guest experience in a luxury setting.

Qualifications

• Experience in hospitality reservations is preferred.
• Strong guest service orientation and attention to detail.
• Ability to manage reservations with accuracy.
• Excellent communication and leadership skills.

Responsabilités

• Lead and supervise the reservations team to achieve guest satisfaction.
• Handle guest inquiries and reservations with precision and a personalised touch.
• Maintain accurate records and manage reservations systems efficiently.
• Collaborate with the front office team to ensure seamless guest experiences.
• Provide training and support to team members, fostering a positive work environment.

Connaissances

Guest service

Team leadership

Reservations management

Interpersonal communication

Organisational skills

Reservations software

Outils

Reservations software

Description du poste

Firmdale Hotels' Knightsbridge Hotel is seeking a Reservations Team Leader to drive exceptional guest service and oversee the reservations group. You will guide the team, ensure precise handling of inquiries and bookings, and maintain accurate records within the scheduling systems.

The role emphasises staff development, collaborative operations with the front desk, and delivering a warm, personalised guest experience in a luxury setting.