Lead Luxury Reservations Supervisor

Firmdale Hotels PLC; Greater London; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Flexible scheduling

Complimentary meals on shift

Health cash plan

Discounted cinema tickets

Gym membership discounts

Travel discounts

Staff discounts at Design Hotels

Ongoing training & English lessons

Job summary

Firmdale Hotels is seeking a Reservations Supervisor for the Knightsbridge Hotel to lead the reservations team and ensure inspirational service from booking to departure. The role focuses on accurate reservations handling, seamless guest experiences, and strong collaboration with the front office.

Offering a competitive hourly rate and a range of benefits, this is a development opportunity within a celebrated hospitality group renowned for design-led luxury and guest excellence.

Qualifications

• Deliver exceptional service and ensure every guest feels valued and welcome.
• Lead by example, guiding and supporting your team to achieve their best.
• Ensure all guest reservations are handled accurately and efficiently.
• Utilise excellent interpersonal skills to communicate with guests and colleagues.

Responsibilities

• Leading and supervising the reservations team to achieve and exceed guest satisfaction.
• Handling guest inquiries and reservations with precision and a personalised touch.
• Maintaining accurate records and managing reservations systems efficiently.
• Collaborating with the front office team to ensure seamless guest experiences.
• Providing training and support to team members, fostering a positive and productive work environment.

Skills

Guest service

Team leadership

Interpersonal skills

Reservations accuracy

Tools

Reservations system

Job description

Firmdale Hotels is seeking a Reservations Supervisor for the Knightsbridge Hotel to lead the reservations team and ensure inspirational service from booking to departure. The role focuses on accurate reservations handling, seamless guest experiences, and strong collaboration with the front office.

Offering a competitive hourly rate and a range of benefits, this is a development opportunity within a celebrated hospitality group renowned for design-led luxury and guest excellence.