Reservations Supervisor: Lead Guest Care & Seamless Booking

Firmdale Hotels; Greater London; Hybride; GBP 24 000 - 27 000; Plein temps

Avantages offerts par ce poste

Health cash plan

Discounted cinema tickets

Gym membership

Travel discounts

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons (fully funded)

Team social events

Cycle to work scheme

Volunteer day

Staff discounts at Design Hotels

Résumé du poste

Firmdale Hotels, renowned for luxury boutique experiences including Knightsbridge Hotel, seeks a reservations leader to oversee the team and ensure exceptional guest service. You will handle inquiries, manage bookings, and coordinate with front office to deliver seamless experiences across our properties.

The role emphasizes training, positive leadership, and maintaining organised reservation processes. Flexible scheduling and benefits are provided in a supportive, inclusive workplace.

Qualifications

• Experience delivering exceptional guest service.
• Ability to lead and mentor a reservations team.
• Adept at handling guest inquiries and bookings accurately.
• Strong communication and organisational skills.

Responsabilités

• Lead and supervise the reservations team to meet and exceed guest satisfaction.
• Handle guest inquiries and reservations with precision and a personalised touch.
• Maintain accurate records and manage reservations systems efficiently.
• Collaborate with the front office team to ensure seamless guest experiences.
• Provide training and support to team members, fostering a positive work environment.

Connaissances

Guest service

Team leadership

Reservations coordination

Interpersonal skills

Organisational skills

Outils

Reservations software

Description du poste

Firmdale Hotels, renowned for luxury boutique experiences including Knightsbridge Hotel, seeks a reservations leader to oversee the team and ensure exceptional guest service. You will handle inquiries, manage bookings, and coordinate with front office to deliver seamless experiences across our properties.

The role emphasizes training, positive leadership, and maintaining organised reservation processes. Flexible scheduling and benefits are provided in a supportive, inclusive workplace.