Luxury Reservations Agent – Elite Guest Service

The Lanesborough; Greater London; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Complimentary meals on duty

Enhanced Pension Scheme

Life Insurance

Retail discounts around Victoria

Job summary

The Lanesborough is seeking a Reservations Agent to deliver exceptional guest service across rooms, restaurant and Bar reservations. You will manage bookings via email, phone and other channels for rooms and dining experiences in a luxury setting.

Join a renowned 4*+ property with a focus on elegant service, attention to detail, and teamwork within the Sales & Marketing team. Weekend flexibility and strong communication are essential for success.

Qualifications

• Previous experience within Front Office or Reservations in a 4* or 5* establishment is essential.
• Excellent command of the English language; a second language is preferred.
• Immaculate grooming standards.
• Show drive for Excellent Customer Service and be able to work on own initiative.
• Be available, flexible and willing to work on weekends.

Responsibilities

• Take and manage reservations via email, telephone and other communication methods for rooms, the Michelin-starred Celeste restaurant, The Library Bar, The Garden Room and The Withdrawing Room.
• Provide an exceptional guest service experience with professional and efficient communication.
• Maintain accurate records and respond promptly to guest inquiries to ensure a memorable stay.

Skills

Excellent English

Customer service

Attention to detail

Weekend availability

Self-motivated

Tools

Opera PMS

Bookatable

Job description

The Lanesborough is seeking a Reservations Agent to deliver exceptional guest service across rooms, restaurant and Bar reservations. You will manage bookings via email, phone and other channels for rooms and dining experiences in a luxury setting.

Join a renowned 4*+ property with a focus on elegant service, attention to detail, and teamwork within the Sales & Marketing team. Weekend flexibility and strong communication are essential for success.