Luxury Reservations Specialist

Belmond; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Guest experiences benefits

Life & sick pay

Increased annual leave

Job summary

The Cadogan, a Belmond Hotel in London, is seeking a Reservations Agent to join our dedicated team. You will handle inquiries, process bookings, and provide information on rates, availability, and hotel facilities.

You will work with front office, sales and revenue management to ensure seamless service and guest satisfaction, using the hotel's reservation system. Candidates should be warm, detail-oriented and able to work collaboratively.

Qualifications

• Warm, genuine and approachable character.
• Excellent team working skills.
• Great attention to detail.

Responsibilities

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Process guest reservations accurately and efficiently, ensuring all details are recorded correctly.
• Provide information about room rates, availability, hotel facilities, and services to potential guests.
• Maintain accurate records of reservations, cancellations, and modifications using the hotel’s reservation management system.
• Collaborate with the front office, sales, and revenue management teams to ensure seamless service and guest satisfaction.

Skills

Warm personality

Team player

Attention to detail

Job description

The Cadogan, a Belmond Hotel in London, is seeking a Reservations Agent to join our dedicated team. You will handle inquiries, process bookings, and provide information on rates, availability, and hotel facilities.

You will work with front office, sales and revenue management to ensure seamless service and guest satisfaction, using the hotel's reservation system. Candidates should be warm, detail-oriented and able to work collaboratively.