Luxury Spa Reception Manager | Guest & Membership Lead

Oetker Hotel Management Company GmbH; City of Westminster; Presencial; GBP 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Season ticket loan

Enhanced Pension Scheme

Life Insurance

Complimentary meals on duty

Cycle to Work scheme

Discounted chiropodist and massage

Descripción de la vacante

The Lanesborough is seeking a Reception Manager to support the General Manager with The Lanesborough Club & Spa operations, overseeing reception duties and maintaining the highest luxury service standards for guests and members.

The Head Receptionist will lead the Spa Reception and Fitness teams, manage scheduling, training, and membership administration, and work with the Operations and Finance teams to ensure a seamless client journey and accurate reporting.

Formación

• Experience in a similar role within a luxury Club & Spa.
• Excellent command of the English language and a second language would be preferred
• Experience in supervising a team
• Show drive for Excellent Customer Service leading by example
• Passionate about fitness and wellbeing
• Please note this role requires an element of manual handling

Responsabilidades

• Lead the day-to-day operation of the Spa Reception and Fitness areas, ensuring exceptional guest and member experiences in line with The Lanesborough's luxury service standards.
• Manage, coach and develop the team, maintaining high performance, engagement and service excellence.
• Oversee scheduling and workforce planning, including the management of Spa and Personal Training booking diaries, maximising operational efficiency and revenue opportunities.
• Utilise and oversee operational systems effectively, providing training and support to team members and ensuring accurate administration and reporting.
• Maintain effective membership administration, departmental procedures and resources to support seamless operations.
• Work closely with the Operations Manager to deliver a seamless client journey and exceptional service experience.
• Partner with the Finance Department to investigate and resolve revenue discrepancies, ensuring financial accuracy and compliance.
• Promote hotel facilities and services while fostering strong cross-functional collaboration to enhance guest satisfaction and commercial performance.

Conocimientos

Luxury Club & Spa experience

English language proficiency

Team supervision

Customer service excellence

Fitness and wellbeing passion

Manual handling awareness

Descripción del empleo

The Lanesborough is seeking a Reception Manager to support the General Manager with The Lanesborough Club & Spa operations, overseeing reception duties and maintaining the highest luxury service standards for guests and members.

The Head Receptionist will lead the Spa Reception and Fitness teams, manage scheduling, training, and membership administration, and work with the Operations and Finance teams to ensure a seamless client journey and accurate reporting.