Luxury Front Office Ambassador – Guest Experience Expert

The Lanesborough; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Complimentary meals on duty

Cycle to Work scheme

Discounted spa treatments

Job summary

The Lanesborough is seeking a guest-focused Front Office professional to join our luxury London team. You will be the first and last contact for guests, delivering personalised service in a fast-paced, high-end setting.

Join a renowned hotel known for elegance, meticulous grooming, and exceptional guest experiences. This role supports our brand through professional hospitality and proactive guest care in a prestigious central location.

Qualifications

• Experience in Front Office within a luxury hotel environment.
• Strong customer-service orientation with attention to detail.
• Excellent verbal and written communication in English.

Skills

Front Office experience

Customer service

English proficiency

Job description

The Lanesborough is seeking a guest-focused Front Office professional to join our luxury London team. You will be the first and last contact for guests, delivering personalised service in a fast-paced, high-end setting.

Join a renowned hotel known for elegance, meticulous grooming, and exceptional guest experiences. This role supports our brand through professional hospitality and proactive guest care in a prestigious central location.