Luxury Private Shopping Concierge

harrods; Knightsbridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

22 days' holiday

Your birthday off

Double time on Bank Holidays

Up to 33% Harrods discount

Generous pension scheme

Job summary

Harrods is seeking a Private Shopping Host to welcome discerning clients to our Private Shopping Suites in Knightsbridge, delivering a seamless journey through personalised service and in-depth knowledge of Harrods services.

You will thrive under pressure, communicate effectively about our offerings, and work with multiple teams to manage client requests with a customer-oriented approach. This role embodies our elevated standard of experience.

Qualifications

• Proven experience in team environments.
• Provide exceptional customer service to discerning clients.
• Ability to work with multiple teams and manage requests.
• Remain calm under pressure and communicate services effectively.
• Friendly, approachable and customer-oriented attitude.

Responsibilities

• Welcome clients to the Private Shopping Suites and ensure a seamless first impression.
• Manage customer expectations with a professional, courteous approach.
• Provide information about Harrods services, facilities and events as needed.
• Collaborate with different teams to coordinate requests and maintain high standards.

Skills

Team player

Customer service

Multitasking

Under pressure

Friendly attitude

Job description

Harrods is seeking a Private Shopping Host to welcome discerning clients to our Private Shopping Suites in Knightsbridge, delivering a seamless journey through personalised service and in-depth knowledge of Harrods services.

You will thrive under pressure, communicate effectively about our offerings, and work with multiple teams to manage client requests with a customer-oriented approach. This role embodies our elevated standard of experience.