Luxury Operations Manager - Guest Experience

Silverstone; Silverstone; On-site; GBP 45,000 - 65,000; Full time

Job summary

Escapade Silverstone is seeking an experienced Operations Manager to lead our operations team and deliver an extraordinary guest experience. You will build a culture of excellence, drive daily performance, and ensure the highest standards across all departments.

Reporting to the General Manager, you will shape guest journeys, oversee SOPs, and safeguard welfare with DBS checks prior to employment. This is a permanent full-time role at Silverstone.

Qualifications

• Proven experience in a luxury hospitality or leisure setting.
• Strong leadership and people-management abilities.
• Excellent organisational and time management skills.
• Passion for delivering exceptional guest experiences.
• Strong communication and interpersonal skills.

Responsibilities

• Revenue awareness and commercial performance across Escapade.
• Provide Senior Operational Leadership.
• People Development: coach, mentor, train staff.
• Process Improvement: review SOPs, drive health and safety standards.
• Operational Excellence: manage daily operations and team performance.
• Review Operational Standards alongside the Guest Journey.
• Cross departmental communication.
• Team Leadership: onboard new team members and build camaraderie.

Skills

Leadership

Communication

Guest experience

Time management

Interpersonal skills

Job description

Escapade Silverstone is seeking an experienced Operations Manager to lead our operations team and deliver an extraordinary guest experience. You will build a culture of excellence, drive daily performance, and ensure the highest standards across all departments.

Reporting to the General Manager, you will shape guest journeys, oversee SOPs, and safeguard welfare with DBS checks prior to employment. This is a permanent full-time role at Silverstone.