Luxury Hospitality Operations Lead

Silverstone International; Silverstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

Escapade Silverstone is seeking an experienced Operations Manager to lead our operations team and deliver an extraordinary guest experience at the Silverstone venue. Reporting to the General Manager, you will oversee recruitment, performance coaching, and cross-department coordination to maximise guest satisfaction.

This role demands a proactive, hands-on leader who can manage daily operations, optimise SOPs, and foster a culture of accountability across the team, while supporting safeguarding

Qualifications

• Experience in a luxury hospitality or leisure environment.
• Strong leadership and team motivation skills.
• Excellent organisational and time management abilities.
• Passion for delivering exceptional guest experiences.
• Strong communication and interpersonal skills.

Responsibilities

• Revenue awareness and commercial performance across Escapade
• Provide Senior Operational Leadership
• People Development: coaching, mentorship and training initiatives
• Process Improvement: review SOPs and event operation manuals to maintain high standards
• Operational Excellence: manage daily operations and team performance
• Review Operational Standards alongside the Guest Journey
• Cross departmental communication
• Team Leadership: onboard new members and foster camaraderie

Skills

Leadership

Guest experience

Organisational skills

Communication

People development

Job description

Escapade Silverstone is seeking an experienced Operations Manager to lead our operations team and deliver an extraordinary guest experience at the Silverstone venue. Reporting to the General Manager, you will oversee recruitment, performance coaching, and cross-department coordination to maximise guest satisfaction.

This role demands a proactive, hands-on leader who can manage daily operations, optimise SOPs, and foster a culture of accountability across the team, while supporting safeguarding