Operations Manager

Silverstone Medical Services; Silverstone; On-site; GBP 38,000 - 54,000; Full time

Job summary

Escapade Silverstone is a luxury hospitality venue on the edge of the Silverstone racetrack, delivering premium guest experiences. We seek an Operations Manager to lead the operations team, build a culture of excellence, and ensure efficient, high‑standard service across all departments.

Reporting to the General Manager, you will drive revenue performance, coach staff, and implement SOPs, safety protocols, and continuous improvement initiatives, with a focus on guest satisfaction and seamless

Qualifications

• Proven experience in a similar role within a luxury hospitality or leisure environment.
• Strong leadership skills and ability to motivate and inspire teams.
• Excellent organisational and time management skills.
• Passion for delivering exceptional guest experiences.
• Strong communication and interpersonal skills.

Responsibilities

• Revenue awareness and commercial performance across Escapade.
• Provide Senior Operational Leadership.
• People Development: coach, mentor, and train the team.
• Process Improvement: review SOPs, drive health and safety standards.
• Operational Excellence: manage daily operations and team performance.
• Review Operational Standards alongside the Guest Journey.
• Cross departmental communication.
• Team Leadership: onboard new members and build camaraderie.

Skills

Leadership

Organisational skills

Time management

Guest experience

Communication skills

Job description

Escapade Silverstone is not just a place, it’s a passion. Born from a love of motorsport, we are a next‑generation lifestyle experience, dedicated to celebrating the iconic heritage of Silverstone and the thrill of British and international racing.

With modern trackside short‑term accommodation and a performance‑led clubhouse to enjoy up‑close viewing of top‑level racing, dining, and wellness, we have created a space which seamlessly merges hospitality and motorsport in an original way, right on the edge of the Silverstone racetrack.

Job Purpose

As Operations Manager, you will play a pivotal role in leading our operations team to deliver an extraordinary guest experience. You will be responsible for building and maintaining a culture of excellence, ensuring our team operates efficiently and effectively.

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Application Deadline October 09, 2026 Department Escapade HQ Employment Type Permanent - Full Time Location Silverstone Workplace type Onsite Reporting To General Manager

Key Responsibilities

• Revenue awareness and commercial performance across Escapade
• Provide Senior Operational Leadership
• People Development: Foster a culture of accountability, provide regular coaching and mentorship, and lead training initiatives.
• Process Improvement: Review departmental SOPs and event operation manuals, drive a zero‑defect approach to health and safety, and ensure adherence to high standards of service.
• Operational Excellence: Manage daily operations, oversee team performance, and ensure smooth running of all department
• Review Operational Standards alongside the Guest Journey
• Cross departmental communication
• Team Leadership: Motivate and inspire your team to achieve exceptional results, onboard new team members, and build a strong sense of camaraderie.

Skills, Knowledge and Expertise

• Proven experience in a similar role within a luxury hospitality or leisure environment.
• Strong leadership skills and ability to motivate and inspire teams.
• Excellent organisational and time management skills.
• Passion for delivering exceptional guest experiences.
• Strong communication and interpersonal skills.

Key Relationships

• Escapade Silverstone Guests
• Escapade Silverstone Management and Staff and the wider Silverstone teams.

About Escapade

We’re Silverstone, the UK’s leading motorsport venue for over 60 years. You probably know us as the hosts of world‑class events, such as the Formula 1 British Grand Prix, MotoGP and Silverstone Festival.

As a true, one‑of‑a‑kind destination, we make people feel the thrill on and beyond the track. From unforgettable business experiences at our International Conference & Exhibition Centre, to unique getaways and iconic trackside views at Escapade - we work hard to ensure each and every one of our visitors can see our personality, touch our legacy and hear our heartbeat around every single corner. And we want you to be a part of it.