Guest Experience & Operations Leader - Luxury Hospitality

Silverstone Medical Services; Silverstone; On-site; GBP 38,000 - 54,000; Full time

Job summary

Escapade Silverstone is a luxury hospitality venue on the edge of the Silverstone racetrack, delivering premium guest experiences. We seek an Operations Manager to lead the operations team, build a culture of excellence, and ensure efficient, high‑standard service across all departments.

Reporting to the General Manager, you will drive revenue performance, coach staff, and implement SOPs, safety protocols, and continuous improvement initiatives, with a focus on guest satisfaction and seamless

Qualifications

• Proven experience in a similar role within a luxury hospitality or leisure environment.
• Strong leadership skills and ability to motivate and inspire teams.
• Excellent organisational and time management skills.
• Passion for delivering exceptional guest experiences.
• Strong communication and interpersonal skills.

Responsibilities

• Revenue awareness and commercial performance across Escapade.
• Provide Senior Operational Leadership.
• People Development: coach, mentor, and train the team.
• Process Improvement: review SOPs, drive health and safety standards.
• Operational Excellence: manage daily operations and team performance.
• Review Operational Standards alongside the Guest Journey.
• Cross departmental communication.
• Team Leadership: onboard new members and build camaraderie.

Skills

Leadership

Organisational skills

Time management

Guest experience

Communication skills

Job description

Escapade Silverstone is a luxury hospitality venue on the edge of the Silverstone racetrack, delivering premium guest experiences. We seek an Operations Manager to lead the operations team, build a culture of excellence, and ensure efficient, high‑standard service across all departments.

Reporting to the General Manager, you will drive revenue performance, coach staff, and implement SOPs, safety protocols, and continuous improvement initiatives, with a focus on guest satisfaction and seamless