Luxury Night Operations Leader

The Twenty Two London - Front Office; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in the heart of Mayfair is seeking a Night Duty Manager to oversee all night operations and ensure a seamless five-star guest experience. As the senior decision-maker, the successful candidate will lead the front office, housekeeping, and security teams, addressing guest issues with professionalism and attentiveness. Previous experience in a similar role is required. The position offers opportunities for career development and various employee benefits, including training programs and generous discounts.

Benefits

Employee Assistance Programme

Employee Referral Scheme

Generous Company Discretionary Sick Pay

Staff discount in the restaurant

Holiday entitlement increases

Qualifications

• Previous experience in a managerial night role within a luxury hotel.
• Strong confidence in decision-making and handling operational challenges.
• Excellent communication abilities.
• Proactive mindset with high personal integrity.

Responsibilities

• Oversee all night operations across Front Office, Security, and Housekeeping.
• Deliver personalized service to guests overnight.
• Ensure safety and security procedures are upheld.
• Manage night audit accuracy and financial controls.

Skills

Conflict-resolution abilities

Leadership

Attention to detail

Guest-centric approach

Decision-making

Job description

A luxury hotel in the heart of Mayfair is seeking a Night Duty Manager to oversee all night operations and ensure a seamless five-star guest experience. As the senior decision-maker, the successful candidate will lead the front office, housekeeping, and security teams, addressing guest issues with professionalism and attentiveness. Previous experience in a similar role is required. The position offers opportunities for career development and various employee benefits, including training programs and generous discounts.