Luxury Night Front Desk Concierge

InterContinental Hotels Group; Manchester; Remote; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Free meal on shift

Paid holidays

Overtime pay

Discounted room rates

Employee perks portal

Wellbeing support

Zusammenfassung

The Manchester Deansgate Hotel, part of InterContinental Hotels Group (IHG), is seeking a Front Office Nights Receptionist to cover 39 hours per week. The role involves late-night check-ins, early departures, guest requests, and maintaining a safe, high‑quality guest experience using Opera PMS where required.

We offer a generous benefits package including guaranteed hours, paid overtime, a free meal on shift, paid holidays, and worldwide staff discounts.

Qualifikationen

• Experience in Nights Reception or Reception roles in hotels.
• Experience using Opera or similar reception systems (not essential).
• Strong problem-solving and guest-recovery skills.

Aufgaben

• Check in late-arrival guests and check out early-departure guests using Opera where applicable.
• Handle guest requests overnight and ensure guest stays exceed expectations.
• Maintain safety and complete relevant checks and reports.
• Perform ad-hoc tasks such as running reports and managing the reception desk.

Kenntnisse

Nights reception

Guest service

Opera PMS

Tools

Opera PMS

Jobbeschreibung

The Manchester Deansgate Hotel, part of InterContinental Hotels Group (IHG), is seeking a Front Office Nights Receptionist to cover 39 hours per week. The role involves late-night check-ins, early departures, guest requests, and maintaining a safe, high‑quality guest experience using Opera PMS where required.

We offer a generous benefits package including guaranteed hours, paid overtime, a free meal on shift, paid holidays, and worldwide staff discounts.