Residences Night Concierge

Six Senses London; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary package

Up to 33 days paid holiday per year

Global career development across Six S

Hotel & dining discounts across Six S

Complimentary nights at Six Senses

Enhanced family leave

Pension and life assurance

Wellbeing programs and support

Travel season ticket loans

Medicash health plan

Community & volunteering opportunities

Employee assistance and wellness app

Job summary

Six Senses London is seeking a dedicated Residences Night Concierge to deliver exceptional resident experiences across luxury accommodations. You will respond to requests, provide personalised recommendations, and coordinate transfers and services with various teams to ensure seamless stays.

You will use MS Office and hotel systems, maintain strong knowledge of local attractions, and uphold Six Senses standards while supporting residents in a fast-paced, luxury environment.

Qualifications

• High school diploma or equivalent with at least 1 year experience in a luxury/hospitality setting.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• Proficiency with MS Office and familiarity with hotel systems (POS, PMS, CRM).
• Excellent English communication; additional language is a plus.

Responsibilities

• Respond to residents' requests accurately by assessing needs and offering personal recommendations to maximise satisfaction.
• Assist residents with inquiries related to residences and hotel services, hours of operations, and events.
• Coordinate with departments for transfers and arrange travel accommodations as needed.
• Maintain up-to-date knowledge of local attractions, restaurants, and neighbourhood points of interest.
• Adhere to Six Senses guidelines and LQA standards; uphold high service standards.
• Safeguard safety, security and emergency procedures and provide professional, courteous service.

Skills

MS Office

Guest service

Problem solving

Multi-tasking

English communication

Education

High school diploma

Hospitality diploma/degree (preferred)

Tools

POS systems

PMS

CRM platforms

Residential portal

Job description

As a Residences Night Concierge, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. As a Concierge, I recognize that my role is critical in creating exceptional resident experiences.

• I am committed to behaving professionally and setting an example for my colleagues, residents, and partners.
• I will adhere to Six Senses principles, core values, best practices, guidelines, and objectives while demonstrating respect for diverse cultures and nationalities.
• I will project a positive and proactive attitude, working collaboratively with the team to maintain high standards and build a professional relationship with the residents.
• Respond to a wide variety of residents’ requests accurately by assessing their needs and adding personal recommendations to achieve maximum satisfaction while complying with the residents’ standards and policies.
• Accommodate special requests whenever possible.
• Process and handle all residents’ requests regarding packages, faxes, messages, and mail which may be either outgoing or incoming.
• Assist residents with all inquiries related to residences and hotel services, hours of operations, key personnel, in-house events, directions, etc.
• Coordinate with departments for transfer-related requests and assist residents with transfers to and from the residences if required.
• Recommend, schedule, and plan with the residents for their preferred activities during their stay.
• Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, flora, and wildlife found on the property and the neighbourhoods).
• Have knowledge of all Six Senses Hotels, Resorts, and Spas to arrange accommodation and make travel arrangements on request.
• Have knowledge of countries within reasonable reach and what they have to offer.
• Have knowledge of the history and demographic facts about the current country.
• Maintain a high standard of personal appearance, grooming, and hygiene.
• Have knowledge of all safety, security, and emergency procedures related
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you\'ll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing– Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of Residences Night Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
• Knowledge of residential portal platform would be an advantage
• Excellent command of the English language with confident communication skills. A second language would be an advantage.
• Computer literate. Problem-solving and multi-tasking skills

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Residences Night Concierge at Six Senses London It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.