Luxury Medical Concierge

JR United Kingdom; Slough; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading health company seeks a Medical Concierge to provide personalized services for ultrahigh-net-worth clients. This role is central to managing client relationships and ensuring exceptional service delivery in a high-end environment, coordinating all aspects of care with precision.

Benefits

Commission

Healthcare benefits

Qualifications

• 2.5 years minimum experience in high end hospitality, luxury hotel, or concierge service.
• Previous roles as a lifestyle concierge or EA/PA preferred.
• Track record of working with high-net-worth individuals.

Responsibilities

• Support and manage dedicated members with their interests prioritized.
• Provide high-touch, personalized services to patients including VIPs.
• Oversee patient appointment scheduling systems.

Skills

Organisational Skills

Detail-Oriented

Client Relationship Management

Professional Communication

Education

Degree or equivalent

Job description

Social network you want to login/join with:

SOLICE Health seeking a Medical Concierge to join their fast-growing team, acting as the key liaison between the practice and its Members. This role is central to delivering a high-touch, personalised experience for ultrahigh-net-worth clients. The successful candidate will be responsible for managing client relationships, handling bespoke requests, and coordinating all aspects of service delivery with precision and discretion.

The ideal person is highly organised, detail-oriented, focusedand experienced in logistics, booking management, and professional communication across phone and email.

A proactive approach, exceptional client service mindset, great team player and ability to manage complex schedules are essential.

Role & Key Responsibilities:

• To support and manage your Dedicated members with their interests put first, ensuring all tasks are completed fully and accurately.
• Provide high-touch, personalised services to all patients, including VIPs, international patients, and those with complex medical needs.
• Maintain consistent communication with patients before, during, and after their visits to ensure they are well-informed and supported.
• Oversee patient appointment scheduling systems to ensure efficient booking and rescheduling, while maximising clinicians’ availability and reducing no-shows.
• Follow our SOP’s and guidelines to ensure service excellence.
• To input data correctly and securely into our Practice Management CRM, Semble.
• To support the process of electronic referrals.
• Act as a patient advocate, ensuring that all needs, questions, and concerns are addressed. Assist patients in understanding their treatment plans, making sure they feel confident and comfortable.
• Handle sensitive issues with discretion, empathy, and confidentiality, ensuring that patients’ concerns are promptly and effectively resolved.
• Manage insurance claims on behalf of Members.
• Work proactively with all members of staff including directors and clinical staff to improve quality processes

Qualifications

Degree or equivalent. Related certifications are also desirable.

Experience & Skill Set

• 2.5 years minimum experience in high end hospitality (luxuryhotel, private members’ club, concierge service, or luxury lifestyle management)
• Previous roles as a lifestyle concierge or EA / PA preferred
• Client Relationship Management – Proven track record of working with high-net-worth individuals (HNWIs), handling their personalized requests and building relationships.
• Previous experience using clinical platforms ( SEMBLE) and task management software (ASANA) beneficial but not necessity
• Sales & Networking – Experience in upselling luxury services and working with exclusive brands.

Location: Flexible working : Mayfair London/ Remote WFH

Compensation and Benefits: £30k - £35k dependent on experience, plus commission and healthcare benefits