Concierge

Four Seasons Hotels Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in London is seeking a Concierge to enhance guest experiences by providing personalized recommendations and responding to various requests. The role demands extensive knowledge of London, with a preference for candidates with experience in luxury hospitality. Join a global brand offering competitive remuneration and numerous employee benefits.

Benefits

Highly competitive remuneration package

Excellent Training and Career Development opportunities

Complimentary accommodation at other Four Seasons Hotels

Uniform and meals on duty

Annual themed Employee Party

Access to Wagestream – salary advance benefit

Qualifications

• At least one year’s experience in a similar role within a five-star luxury environment.
• Fluent spoken and written English.

Responsibilities

• Respond to a wide variety of guest requests and provide personal recommendations.
• Adapt to changes needed within Front Office/Guest Services team.

Skills

Advanced knowledge of London

Excellent communication skills

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Four Seasons Hotel London at Park Lane

is looking for a Concierge to join the team!

Responsibilities:

The Concierge will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with all Four Seasons’ policies.

The ideal candidate must be familiar with the London area and demonstrate expertise when offering these recommendations to the guest. The Concierge must constantly adapt to the changes needed within the Front Office/Guest Services team and thrive in a fast-paced environment.

What we are looking for:

• Advanced knowledge of London including restaurants, cultural life, and UK overall.
• At least one year’s experience in a similar role within a five-star luxury environment.
• Excellent communication skills with fluent spoken and written English.
• Additional languages preferred but not required.
• Flexible schedule with the ability to work weekends and holidays.
• MUST possess the legal right to work in the UK.

Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:

• Highly competitive remuneration package.
• Excellent Training and Career Development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Uniform and tasty meals at Zest while on duty.
• Fruits, coffee/tea and ice cream available throughout the day.
• The opportunity to engage in diverse and challenging work.
• Opportunities to build a successful career with global potential.
• Season Ticket Loan & cycle to work scheme.
• Choice of dental insurance scheme or medical cash plan, as well as free life insurance if enrolled in the pension plan.
• Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
• Access to Wagestream – a salary advance benefit.
• Employee Recognition Programmes and more!!

We look forward to receiving your application!

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.