Chief Concierge

Accor Hotels; Hounslow; On-site; GBP 30,000 - 50,000; Full time

Job summary

Accor Hotels seeks a Chief Concierge to oversee concierge operations within a prestigious luxury resort. The role requires strong leadership, exceptional communication skills, and a passion for delivering outstanding guest services. The ideal candidate will have experience in luxury hotel management and a proactive approach to meeting guest needs in a dynamic environment.

Qualifications

• Minimum 2 years at a management level in a luxury hotel.
• Ability to communicate in a second language is an advantage.

Responsibilities

• Supervise the concierge team and manage concierge functions.
• Handle guest requests, manage daily rosters, and foster team morale.
• Stay informed of local attractions and hospitality trends.

Skills

Concierge skills

Front Office knowledge

Communication skills

Tools

Property management systems

Job description

Company Description

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture. Offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await. Nestled in the serene Nusa Dua enclave, this remarkable 5-star beach resort offers easy access to Bali’s tranquil eastern coastline.Just a 10-minute drive from the airport and a short distance from the water sport coastal area of Tanjung Benoa, it is situated within the exclusive resort area of Nusa Dua, showcasing a picturesque sunrise, pristine beach, and a 7 km beachside pathway ideal for morning walks or cycling tours.

Job Description

The Chief Concierge supervises the concierge team and is responsible for the management of all aspects of concierge functions in accordance to property’s policies and standards. The Chef Concierge serves the needs of guests/customers by running errands, handling luggage, coordinating guests/customers' requests with designated vendors and carrying out special requests such as wedding proposals, anniversaries, and surprises. He/She has a hands-on approach to operations and is expected to manage the daily roster and performance of all concierge team members.

The Chef Concierge ensures all departments are aware of all guests/customers’ needs and information prior to arrival and implements a concierge service which will lead to a unique, memorable and personal stay for guests/customers. He/She sets departmental goals, manage cost control, attends monthly management meetings and works closely with all internal and external stakeholders to promote positive relations and foster a cooperative working environment to maximize productivity and morale of the team.

The Chef Concierge is required to be a great communicator with excellent guest/customer service skills who can deal with exceptional requests and international guests/customers. Due to the ever-changing demands of guests/customers, he/she is required to be well-informed of the latest tourist attractions, hospitality trends and constantly innovating new ideas in promoting the property’s services, facilities and products.

Qualifications

• Strong Conciergeand Front Office skills and knowledge.
• Minimum 2 years at a management level of a luxury hotel.
• Excellent communication skills in English and ability to communicate in a second language.
• Possesses good computer and property management system skills.