Team Leader Concierge - Jumeirah Carlton Tower

Jumeirah; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a luxury hotel as a Team Leader Concierge at the Jumeirah Carlton Tower in London. You will oversee team operations, deliver exceptional guest services, and ensure high standards are maintained in this prestigious role. Ideal candidates will possess strong communication skills and a passion for hospitality, providing a warm welcome to guests.

Benefits

Competitive salary + excellent service charge

Extra holiday for significant birthdays

Life insurance

Discount for F&B and Spa treatments

Meals on duty

Employee assistance programs

Ongoing training & development

Social events & recognition programs

Wedding/Baby gifts

Cycle scheme

Qualifications

• Strong communication and interpersonal skills.
• Strong customer service orientation.
• Ability to tolerate moderate amounts of walking.
• Ability to work flexible hours.

Responsibilities

• Supervise and ensure correct conduct within the Concierge Department.
• Assist with transportation services and upsell hotel activities.
• Support and develop the Concierge Team.

Skills

Communication

Customer Service

Interpersonal Skills

Job description

Team Leader Concierge - Jumeirah Carlton Tower

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About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guestrooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to takefulladvantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani.

About the Job:

An opportunity has arisen for a Concierge Team Leader to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role:

• To supervise the employees with the concerned area of the Concierge Department ensuring that the correct code of conduct, standards and methods of operation are maintained as stated in the departmental operations manual.
• To be an active member and maintain contact with Concierges worldwide and within the Society of The Golden Keys
• To directly assist in ensuring the optimum use of the transportation services in terms of transfers, or hire.
• To be constantly up to date on the in-house activities and to upsell the hotel at all times.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• To support the Concierge Team.

About you:

The ideal Candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills
• Strong customer service orientation
• Ability to tolerate moderate amounts of walking
• Ability to work flexible hours
• Demonstrates excellent grooming standards

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Life insurance
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Wedding/Baby gift
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme

3 Months’ Service:

• Company Sick Pay
• Travel Card Season Ticket Loan
• Live Your Guest Life Stay

6 Months’ Service:

• Jumeirah Discounts –Stays in other Hotels
• Cycle Scheme • Internal Transfer Scheme
• Eye Test & Discount for VDU Users
• Dental Cash Back Plan

1 Years’ Service:

External Transfer Scheme

2 Years’ Service:

• Group Pension Plan with enhanced contributions
• Income Protection Scheme

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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