Concierge

Four Seasons; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Four Seasons Hotel London at Park Lane is seeking a Concierge to deliver outstanding guest experiences. The ideal candidate will possess advanced knowledge of London's offerings, excellent communication skills, and thrive in a five-star luxury environment. Join our team and contribute to creating memorable impressions for our guests!

Benefits

Highly competitive remuneration package

Excellent Training and Career Development opportunities

Complimentary accommodation at other hotels

Uniform and meals while on duty

Access to fruits, coffee/tea, and ice cream

Diverse and challenging work opportunities

Season Ticket Loan & cycle to work scheme

Choice of dental insurance or medical cash plan

Annual themed employee party

Access to Wagestream

Qualifications

• At least one year’s experience in a similar role within a five-star luxury environment.
• Fluent spoken and written English.

Responsibilities

• Respond to a wide variety of guest requests, providing recommendations.
• Adapt to changes within the Front Office/Guest Services team.

Skills

Communication Skills

Knowledge of London

Customer Service

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Four Seasons Hotel London at Park Lane is looking for a Concierge to join the team!

Responsibilities:

The Concierge will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with all Four Seasons’ policies.

The ideal candidate must be familiar with the London area and demonstrate expertise when offering these recommendations to the guest. The Concierge must constantly adapt to the changes needed within the Front Office/Guest Services team and thrive in a fast-paced environment.

What we are looking for:

• Advanced knowledge of London including restaurants, cultural life, and UK overall.

• At least one year’s experience in a similar role within a five-star luxury environment.

• Excellent communication skills with fluent spoken and written English.

• Additional languages preferred but not required.

• Flexible schedule with the ability to work weekends and holidays.

• MUST possess the legal right to work in the UK.

Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:

• Highly competitive remuneration package.

• Excellent Training and Career Development opportunities.

• Complimentary accommodation at other Four Seasons Hotels and Resorts.

• Uniform and tasty meals at Zest while on duty.

• Fruits, coffee/tea and ice cream available throughout the day.

• The opportunity to engage in diverse and challenging work.

• Opportunities to build a successful career with global potential.

• Season Ticket Loan & cycle to work scheme.

• Choice of dental insurance scheme or medical cash plan, as well as free life insurance if enrolled in the pension plan.

• Annual Themed Employee Party and many social, charitable and sporting events throughout the year.

• Access to Wagestream – a salary advance benefit.

• Employee Recognition Programmes and more!!

We look forward to receiving your application!