Residential Concierge

Portico; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in concierge services in London seeks an experienced Residential Concierge for a luxury residence. This role demands an upbeat personality with a commitment to outstanding customer service, task execution, and attention to detail in a vibrant environment.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Excellent training and development opportunities

Qualifications

• Proven track record in delivering 5-star service.
• Energetic and positive personality.
• Experience in a high-end hotel or residential environment.

Responsibilities

• Ensure that parcels are logged in the system.
• Help during residents’ events.
• Follow through on requests to completion in a timely manner.

Skills

Customer Service

Attention to Detail

Multitasking

Job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are on the lookout for an experienced Residential Concierge to join our team on an initial 12-month FTC based at an iconic media building in White City that has been converted into a luxury residence.

If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming part of our concierge team! This position is perfect if you enjoy giving a friendly greeting and jump at the chance to help people at a moment’s notice.

An ability to multitask and a willingness to go the extra mile to exceed our residents’ expectations is imperative. Our concierge team also: ensure that all parcels are logged in the system; help during residents’ events; and make sure any requests are followed through to completion in a timely manner.

Hours: 40 hours per week, shifts from 8am-5pm, Tuesday-Saturday. Flexibility to work differing shifts is required.

Salary: £30,015 per annum

Qualifications

The perfect candidate will be energetic and positive, with a strong attention to detail and a focus on excellent customer service.

Applicants must have a proven track record in delivering outstanding 5-star service as a concierge within either a high-end hotel or residential environment.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.