Luggage Porter

Crimson Hotels Group; Greater London; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Health & Wellbeing Cash Plan

Hilton Discount Program

Life Assurance

Pension Scheme

Free meals on duty

Career progression

Dry cleaning & uniform laundering

Training & development

Birthday day off

Employee recognition

Refer a Friend

MyCrimson Rewards

Job summary

Crimson Hotels Ltd. in London’s Royal Kensington area seeks a luggage porter for the 100 Queen's Gate Hotel to warmly welcome guests, guide arrivals, and manage luggage for individuals and groups.

The role emphasizes exceptional guest service, a professional presence, and the ability to multi-task in a busy luxury hotel environment. You will work as part of a team, maintain high grooming standards, and communicate effectively in English.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent presentation & grooming standards.
• Calm, efficient, and organised with great attention to detail.
• Ability to multi-task while maintaining a positive attitude when working with a Guest.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

Responsibilities

• Welcoming guests on arrival and guiding them to the reception area.
• Handling luggage operation for groups and individuals for arrivals and departures.
• Listening to guests, anticipating needs and achieving guest satisfaction.

Skills

Customer service

Communication skills

Attention to detail

Presentation & grooming

Teamwork

IT proficiency

Job description

Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, and personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We’re looking for an experienced and passionate luggage porter to join our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.

The Role

Your role will be to truly listen to our guests, to anticipate their needs and achieve 100% guest satisfaction.

Your key duties will includewelcoming our guests on arrival and guiding them to the reception area as well as handling the luggage operation for groups and individuals for both arrivals and departures.

The Person

We look for receptionists with previous experience in a similar role who are absolutely committed to delivering exceptional customer service, a charismatic personality, and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent presentation & grooming standards
• Calm, efficient, and organised with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

The Hotel

Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms, including 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation.

The hotel's rooms and suites exude elegance. Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.

Why join the 100 Queen's Gate Team?

Benefits and Perks

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.