Luxury Jewelry Store Assistant Manager-Uncapped Commission

Diamond Factory; Norwich; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Commission and additional rewards

20 days' holiday plus eight bank orhol

Private healthcare

24-hour Employee Assistance Programme

Company discount

Job summary

Diamonds Factory, a renowned luxury jeweller, is seeking an Assistant Store Manager for our Norwich store. This is a hands-on role supporting the Store Manager, coaching the sales team, and delivering exceptional customer experiences.

You will work 40 hours over five days, including weekends and bank holidays, with uncapped commission and additional rewards. The role offers 30,000 base salary plus benefits and a premium portfolio of luxury goods.

Qualifications

• Two years' experience in luxury retail, ideally jewellery.
• Strong record of meeting or exceeding sales targets.
• Confident working with high-end customers and supporting a busy sales team.
• Approachable, commercially aware and capable of solving problems.

Responsibilities

• Support, coach and motivate the sales team
• Help colleagues achieve and exceed their individual targets
• Create a positive, encouraging and professional store environment
• Build genuine relationships with customers
• Listen carefully and guide customers through important purchases
• Share your product knowledge with the wider team
• Help improve consultative selling and customer service standards
• Support the Store Manager with sales plans and daily operations
• Handle customer queries and escalations with confidence
• Represent the Diamonds Factory brand with professionalism and style

Skills

Luxury retail

Team leadership

Sales targets

Communication

Customer service

Job description

Diamonds Factory, a renowned luxury jeweller, is seeking an Assistant Store Manager for our Norwich store. This is a hands-on role supporting the Store Manager, coaching the sales team, and delivering exceptional customer experiences.

You will work 40 hours over five days, including weekends and bank holidays, with uncapped commission and additional rewards. The role offers 30,000 base salary plus benefits and a premium portfolio of luxury goods.