Luxury Retail Assistant Manager — Lead & Drive Sales (Commission)

Diamond Factory; Cardiff; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Commission and additional rewards

20 days' holiday plus eight bankhols

Private healthcare

24-hour Employee Assistance Programme

Company discount

Job summary

Diamonds Factory is seeking an experienced Assistant Store Manager for Cardiff. You will support the Store Manager, lead the team, and ensure an exceptional luxury customer experience. The role requires two years in luxury retail and a track record of hitting sales targets.

40 hours across five days, including weekends and bank holidays. Benefits include uncapped commission, private healthcare, and a company discount, with a strong focus on service excellence.

Qualifications

• Two years or more of luxury retail experience.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and customer service skills.
• Experience supporting and motivating a sales team.

Responsibilities

• Support, coach and motivate the sales team.
• Help colleagues achieve and exceed their individual targets.
• Create a positive, encouraging and professional store environment.
• Build genuine relationships with customers.
• Listen carefully and guide customers through important purchases.
• Share product knowledge with the wider team.
• Help improve consultative selling and customer service standards.
• Support the Store Manager with sales plans and daily operations.
• Handle customer queries and escalations with confidence.
• Represent the Diamonds Factory brand with professionalism and style.

Skills

Luxury retail experience

Sales targets

Customer service

Team leadership

Job description

Diamonds Factory is seeking an experienced Assistant Store Manager for Cardiff. You will support the Store Manager, lead the team, and ensure an exceptional luxury customer experience. The role requires two years in luxury retail and a track record of hitting sales targets.

40 hours across five days, including weekends and bank holidays. Benefits include uncapped commission, private healthcare, and a company discount, with a strong focus on service excellence.