Lux In-Room Dining Manager — 24/7 Personalised Service

Cambridge House, Auberge Collection; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Cambridge House, Auberge Collection in London is seeking an In-Room Dining Manager to oversee the full in-room dining experience, guiding a dedicated team and delivering service that reflects the House’s luxury philosophy. You will drive operational excellence, curate a refined menu focus, and ensure 24-hour personalized service with discreet, anticipatory delivery for guests.

The role emphasizes staff coaching, scheduling, health and safety compliance, and seamless collaboration with culinary

Qualifications

• Proven experience in luxury in-room dining operations.
• Strong understanding of personalised guest expectations.
• Experience developing and guiding teams in a high-detail service environment.

Responsibilities

• Oversee the seamless daily rhythm of the in-room dining service with excellence in presentation and timing.
• Ensure guest orders are delivered with precision and discretion reflecting luxury standards.
• Coordinate with culinary and service teams to ensure smooth communication and efficient workflow.
• Manage and support the in-room dining team with clear communication and calm coordination.
• Monitor service standards and incorporate guest feedback into practice.
• Oversee ordering systems, POS accuracy, and service logistics for efficiency.
• Lead training, coaching and development of colleagues to deliver memorable moments.
• Manage rotas to ensure coverage across all service periods, including late nights.
• Ensure compliance with health, safety, hygiene and licensing requirements.
• Maintain food safety practices, FIFO stock rotation and allergen management.
• Monitor departmental expenses and minimise wastage to support financial performance.
• Collaborate with departments to refine and elevate the in-room dining offering.

Skills

Luxury in-room dining

Team leadership

Guest-focused service

Operational coordination

Allergen management

Job description

Cambridge House, Auberge Collection in London is seeking an In-Room Dining Manager to oversee the full in-room dining experience, guiding a dedicated team and delivering service that reflects the House’s luxury philosophy. You will drive operational excellence, curate a refined menu focus, and ensure 24-hour personalized service with discreet, anticipatory delivery for guests.

The role emphasizes staff coaching, scheduling, health and safety compliance, and seamless collaboration with culinary