Luxury In-Room Dining Concierge

Cambridge House, Auberge Collection; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Cambridge House, Auberge Collection in London’s Mayfair is seeking an In-Room Dining Coordinator to bridge guests with our culinary world. You will provide a warm, personal voice on calls and coordinate every order with discretion and precision to deliver a memorable in-room dining experience.

You will develop menu knowledge, accommodate dietary requirements, and work closely with Front Office and Housekeeping to arrange amenities and special occasions.

Qualifications

• Previous experience in In-Room Dining, ideally within a luxury hospitality environment.
• Excellent communication and organisational skills.
• Strong eye for detail, the ability to prioritise effectively and confidence working in a busy service environment.
• Collaborative spirit, a discreet and professional manner, and a willingness to work flexibly across shifts, including evenings, weekends and bank holidays.
• Right to work in the United Kingdom.

Responsibilities

• Welcome guest calls and requests with warmth, professionalism and attentive listening, creating a sense of ease from the very first hello.
• Coordinate food and beverage orders with culinary and the wider House team, ensuring accuracy, timely delivery and impeccable presentation.
• Develop a thorough knowledge of our menus, ingredients and beverages, offering thoughtful recommendations and accommodating dietary requirements and personal preferences.
• Work collaboratively with Front Office, Housekeeping and other House team members to coordinate guest amenities, special occasions and individual requests.
• Maintain impeccable standards of telephone etiquette, accuracy, presentation, confidentiality, food safety and hygiene, ensuring that every detail reflects the care and character of Cambridge House.
• Contribute ideas and support the development of in-room dining procedures, helping shape a seamless service and a welcoming culture from the very beginning.
• Support a welcoming, respectful and generous working environment where team members feel valued, ideas are heard and everyone takes pride in the part they play in creating exceptional guest experiences.

Skills

Excellent communication

Organisational skills

Attention to detail

Teamwork

Flexibility

Job description

Cambridge House, Auberge Collection in London’s Mayfair is seeking an In-Room Dining Coordinator to bridge guests with our culinary world. You will provide a warm, personal voice on calls and coordinate every order with discretion and precision to deliver a memorable in-room dining experience.

You will develop menu knowledge, accommodate dietary requirements, and work closely with Front Office and Housekeeping to arrange amenities and special occasions.