Luxury Housekeeping Supervisor — Guest Experience Lead

Cambridge House; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

Cambridge House, part of Auberge Collection, is seeking a Housekeeping Supervisor to help bring the property's character to life through beautifully presented rooms and impeccable standards. Working with the housekeeping team, you will support daily operations, ensure spaces feel welcoming, and contribute to pre-opening setup.

You will oversee daily housekeeping, inspect rooms, guide colleagues, coordinate room assignments, monitor supplies, liaise with Front Office and Maintenance, and deliver

Qualifications

• Experience in luxury hotel housekeeping, preferably with supervisory responsibilities.
• Knowledge of room presentation, cleaning standards, linen care and amenities.
• Ability to organise workloads, coordinate inspections and manage priorities in a fast-paced environment.
• Strong communication and teamwork across departments.
• Understanding of health and safety, hygiene, COSHH, and safe cleaning products.
• Flexibility to work evenings, weekends and bank holidays.
• Right to work in the United Kingdom.

Responsibilities

• Oversee the daily housekeeping operation, ensuring guest rooms are presented to the highest standards of cleanliness, comfort and elegance.
• Inspect rooms with a discerning eye, paying attention to smallest details that transform a space into an exceptional guest experience.
• Support, guide and inspire fellow team members, sharing knowledge and encouraging a culture of care and pride in our work.
• Coordinate room assignments, priorities and turnaround times, working closely with the wider House team to ensure a seamless guest arrival and stay.
• Monitor housekeeping supplies, linen and amenities, ensuring everything is presented, maintained and readily available.
• Liaise with the Front Office and Maintenance teams to communicate room status updates, report maintenance concerns and ensure issues are resolved promptly and discreetly.
• Champion thoughtful, personalised guest care by addressing special requests and preferences with care.
• Help establish housekeeping standards and ways of working during pre-opening, reflecting Cambridge House quality.

Skills

Supervisory experience

Housekeeping

Communication

Organisational skills

COSHH awareness

Flexible shifts

Job description

Cambridge House, part of Auberge Collection, is seeking a Housekeeping Supervisor to help bring the property's character to life through beautifully presented rooms and impeccable standards. Working with the housekeeping team, you will support daily operations, ensure spaces feel welcoming, and contribute to pre-opening setup.

You will oversee daily housekeeping, inspect rooms, guide colleagues, coordinate room assignments, monitor supplies, liaise with Front Office and Maintenance, and deliver