Housekeeping Supervisor

Auberge Collection; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Cambridge House in Mayfair, London, is seeking a Housekeeping Supervisor to lead a luxury housekeeping team, ensuring exquisite room presentation and service. You will work with a skilled team to uphold impeccable standards, support daily operations, and ensure a welcoming, consistently Cambridge House experience for guests.

This is a pre-opening phase, shaping standards and routines across departments. The role requires supervisory experience in luxury hospitality, strong attention to detail,

Qualifications

• Experience in housekeeping within a luxury hotel.
• Understanding of room presentation, cleaning standards, linen care and amenities.
• Ability to organise daily workloads, coordinate room inspections and manage priorities in a fast-paced environment.
• Strong communication and organisational skills, with the confidence to support fellow team members across departments.
• Good knowledge of health and safety, hygiene standards and COSHH requirements.
• Flexibility to work evenings, weekends and bank holidays as required.
• Right to work in the United Kingdom.

Responsibilities

• Oversee the daily housekeeping operation, ensuring guest rooms meet the highest standards of cleanliness, comfort and elegance.
• Inspect rooms with a discerning eye, focusing on small details that elevate the guest experience.
• Support and inspire team members, promoting a culture of care, collaboration and pride.
• Coordinate room assignments, priorities and turnaround times with the House and Front Office teams.
• Monitor supplies, linen and amenities to ensure beautiful presentation and maintenance.
• Communicate room status updates to Front Office and Maintenance; report and resolve issues promptly.
• Deliver personalised guest care by handling special requests and preferences with care.
• Contribute to establishing housekeeping standards during pre-opening and ensure consistency with Cambridge House quality.

Skills

Supervisory skills

Attention to detail

Team leadership

Communication skills

Health & safety

COSHH awareness

Shifts flexibility

Job description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

As a Housekeeping Supervisor, you will help bring the character of Cambridge House to life through beautifully presented rooms, thoughtful details and consistently impeccable standards. Working alongside our Housekeeping team, you will support the smooth running of daily operations, ensuring every space feels considered, welcoming and unmistakably Cambridge House. Joining us at the beginning of this exciting new chapter, you will play a part in shaping the standards, routines and shared pride that will define Cambridge House.

Key Responsibilities

• Oversee the daily housekeeping operation, ensuring guest rooms are presented to the highest standards of cleanliness, comfort and elegance.
• Inspect rooms with a discerning eye, paying attention to the smallest details that transform a beautifully prepared space into an exceptional guest experience.
• Support, guide and inspire fellow team members, sharing knowledge and encouraging a culture of care, collaboration and pride in our work.
• Coordinate room assignments, priorities and turnaround times, working closely with the wider House team to ensure a seamless guest arrival and stay.
• Monitor housekeeping supplies, linen and amenities, ensuring everything is beautifully presented, carefully maintained and readily available.
• Liaise with the Front Office and Maintenance teams to communicate room status updates, report any maintenance concerns and ensure issues are resolved promptly and discreetly.
• Champion thoughtful, personalised guest care by ensuring special requests, preferences and additional amenities are handled with care, helping every stay feel effortless and considered.
• Help establish our housekeeping standards and ways of working during pre-opening, contributing ideas and ensuring every detail reflects the character and quality of Cambridge House.

Qualifications

• Previous experience in housekeeping within a luxury hotel, ideally with supervisory responsibility.
• A thorough understanding of room presentation, cleaning standards, linen care, amenities and housekeeping procedures.
• The ability to organise daily workloads, coordinate room inspections and manage priorities in a fast-paced environment.
• Strong communication and organisational skills, with the confidence to support fellow team members and work collaboratively across departments.
• A sound understanding of health and safety, hygiene standards, COSHH requirements and the safe use of cleaning products.
• Flexibility to work shifts, including evenings, weekends and bank holidays, as required.
• Right to work in the United Kingdom.