Luxury Housekeeping Office Coordinator | Guest Experience

Pan Pacific London; City Of London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday day off

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Enhanced Maternity and Paternity

Eye Care Voucher

Wellbeing Activities

Employee Assistance Programme

Social events

Flexible Work Policy

Complimentary dry cleaning

Rewards programmes

Guest Experience Programme

Discounts on Food & Beverage

Spa treatment discounts

Staff discounts

Complimentary meals

Study Days

Volunteer Days

Career progression

YuLife

Job summary

Pan Pacific London is seeking a proactive Housekeeping Office Coordinator to join our luxury hotel in the City. You will oversee planning, coordination, and administration of housekeeping activities, ensuring rooms and public areas are maintained to the highest standards while delivering exceptional guest service.

We value calm professionalism, attention to detail, and a genuine commitment to guest satisfaction.

Qualifications

• We are looking for a passionate, guest-focused individual with professionalism in interactions with guests and colleagues.
• Calm under pressure and committed to excellence, with pride in creating memorable experiences.

Responsibilities

• Plan, coordinate and administer housekeeping operations.
• Supervise and inspect cleaning of guest rooms, service areas, guest corridors and back of house areas.
• Manage room and public area operations, and monitor the computer system for room status updates.
• Distribute duties to Floor Supervisors, Room Attendants and Linen/House Porters.
• Ensure rapid and professional responses to guest requests and maintain high standards of cleanliness.

Job description

Pan Pacific London is seeking a proactive Housekeeping Office Coordinator to join our luxury hotel in the City. You will oversee planning, coordination, and administration of housekeeping activities, ensuring rooms and public areas are maintained to the highest standards while delivering exceptional guest service.

We value calm professionalism, attention to detail, and a genuine commitment to guest satisfaction.