Luxury Hotel Office Coordinator – Housekeeping & Guest Ops

Mandarin Oriental Group; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

MOstay

Health & Colleague Wellness

Retirement Plans

Discounts with retailers

Free meals on duty

Increased holiday entitlement

Job summary

Mandarin Oriental Hyde Park, London is seeking an Office Coordinator within our Housekeeping team. The role focuses on organising and monitoring housekeeping operations, leading daily briefings, and ensuring high standards of service for our guests in a luxury setting.

You will work a rotating schedule, 39 hours per week, including mornings, evenings, weekends and bank holidays. Previous five-star hotel housekeeping experience and strong teamwork are essential.

Qualifications

• Experience in housekeeping within a fast-paced luxury setting.
• Familiarity with opening/closing duties and daily briefings.
• Strong communication and coordination with other departments.

Responsibilities

• Organise and monitor operations in housekeeping.
• Conduct daily briefings with the team.
• Handle opening/closing duties for the housekeeping department.
• Ensure service areas meet standards and are well maintained.
• Coordinate guest requests and maintenance with other departments.

Skills

Housekeeping experience

Five-star hotel experience

Guest service oriented

Teamwork

Job description

Mandarin Oriental Hyde Park, London is seeking an Office Coordinator within our Housekeeping team. The role focuses on organising and monitoring housekeeping operations, leading daily briefings, and ensuring high standards of service for our guests in a luxury setting.

You will work a rotating schedule, 39 hours per week, including mornings, evenings, weekends and bank holidays. Previous five-star hotel housekeeping experience and strong teamwork are essential.