Luxury Hotel Housekeeping Office Coordinator

Pan Pacific Hotels Group; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday day off

Cycle to Work

Employee Referral Scheme

Season Ticket Loan

Enhanced Maternity/Paternity

Eye Care Voucher

Wellness Activities

Employee Assistance Programme

Social events

Flexible Work Policy

Complimentary dry cleaning

Recognition Programmes

Guest Experience Programme

Discount on Food & Beverage

Spa discounts

Family & Friends rates

Complimentary meals daily

Study Days

Volunteer Days

Career Progression

YuLife benefits

Local eateries discounts

Job summary

Pan Pacific London is seeking a Housekeeping Office Coordinator to plan, coordinate and administer housekeeping operations. You will supervise cleaning of guest rooms, service areas, and back-of-house spaces, ensuring a high standard of cleanliness is maintained at all times, and you will manage rooms/public area operations.

You will maintain guest service levels, assign duties to Floor Supervisors and attendants, monitor the computer system for room status updates and coordinate handovers with

Qualifications

• Detail-oriented and prides in delivering excellence.
• Confident, empathetic and professional in guest and colleague interactions.
• Able to stay calm under pressure and maintain high standards.

Responsibilities

• Maintain a high level of guest service and ensure rapid and professional response to all guest requests.
• Assign special duties to Floor Supervisors, Room Attendants and Linen/House Porters.
• Constantly monitor the computer system throughout the shift updating any change of room status.
• Fill out a discrepancy list and ensure its emailed to Front Office team.
• Collect a concise handover from the daytime Floor supervisors as well as evening coordinator.
• Check and return to Reception a constant flow of serviced guest rooms as per occupancy requirement

Job description

Pan Pacific London is seeking a Housekeeping Office Coordinator to plan, coordinate and administer housekeeping operations. You will supervise cleaning of guest rooms, service areas, and back-of-house spaces, ensuring a high standard of cleanliness is maintained at all times, and you will manage rooms/public area operations.

You will maintain guest service levels, assign duties to Floor Supervisors and attendants, monitor the computer system for room status updates and coordinate handovers with