Housekeeping Office Coordinator

Pan Pacific Hotels Group; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday day off

Cycle to Work

Employee Referral Scheme

Season Ticket Loan

Enhanced Maternity/Paternity

Eye Care Voucher

Wellness Activities

Employee Assistance Programme

Social events

Flexible Work Policy

Complimentary dry cleaning

Recognition Programmes

Guest Experience Programme

Discount on Food & Beverage

Spa discounts

Family & Friends rates

Complimentary meals daily

Study Days

Volunteer Days

Career Progression

YuLife benefits

Local eateries discounts

Job summary

Pan Pacific London is seeking a Housekeeping Office Coordinator to plan, coordinate and administer housekeeping operations. You will supervise cleaning of guest rooms, service areas, and back-of-house spaces, ensuring a high standard of cleanliness is maintained at all times, and you will manage rooms/public area operations.

You will maintain guest service levels, assign duties to Floor Supervisors and attendants, monitor the computer system for room status updates and coordinate handovers with

Qualifications

• Detail-oriented and prides in delivering excellence.
• Confident, empathetic and professional in guest and colleague interactions.
• Able to stay calm under pressure and maintain high standards.

Responsibilities

• Maintain a high level of guest service and ensure rapid and professional response to all guest requests.
• Assign special duties to Floor Supervisors, Room Attendants and Linen/House Porters.
• Constantly monitor the computer system throughout the shift updating any change of room status.
• Fill out a discrepancy list and ensure its emailed to Front Office team.
• Collect a concise handover from the daytime Floor supervisors as well as evening coordinator.
• Check and return to Reception a constant flow of serviced guest rooms as per occupancy requirement

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused HousekeepingOffice Coordinator to become a valued member of our outstanding Housekeeping team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

Working asthe Housekeeping Office Coordinator, you will be responsible for planning coordination and administration of housekeeping operations. Supervise andinspect cleaning of guest rooms, service areas, guest corridors, and back ofthe house staircases and all Public Areas as assigned to ensure that a highstandard of cleanliness is maintained at all times. Also, responsible forplanning coordination and administration of rooms/ public area operations.

• Maintain a high level of guest service and ensure rapid and professionalresponse to all guest requests.
• Assign special duties to Floor Supervisors, Room Attendants andLinen/House Porters.
• Constantly monitor the computer system throughout the shift updating anychange of room status.
• Fill out adiscrepancy list and ensure its emailed to Front Office team.
• Collect aconcise handover from the daytime Floor supervisors as well as evening coordinator.
• Check and return to Reception a constant flow of serviced guest rooms asper occupancy requirement

YOUR BENEFITS WORKING AS A HOUSEKEEPING OFFICE COORDINATOR AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) |Catey Awards
• Hotel of the Year – London (2022/2023) |AA Hospitality Awards
• Forbes Five-Star Rating |2022/2023
• Forbes Five-Star Rating |2023/2024
• Forbes Five-Star Rating |2024/2025
• Forbes Five-Star Rating |2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing |2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing |2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility:

All applicants for the role of Housekeeping Office Coordinator must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary