Housekeeping Office Coordinator

Pan Pacific London; City Of London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday day off

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Enhanced Maternity and Paternity

Eye Care Voucher

Wellbeing Activities

Employee Assistance Programme

Social events

Flexible Work Policy

Complimentary dry cleaning

Rewards programmes

Guest Experience Programme

Discounts on Food & Beverage

Spa treatment discounts

Staff discounts

Complimentary meals

Study Days

Volunteer Days

Career progression

YuLife

Job summary

Pan Pacific London is seeking a proactive Housekeeping Office Coordinator to join our luxury hotel in the City. You will oversee planning, coordination, and administration of housekeeping activities, ensuring rooms and public areas are maintained to the highest standards while delivering exceptional guest service.

We value calm professionalism, attention to detail, and a genuine commitment to guest satisfaction.

Qualifications

• We are looking for a passionate, guest-focused individual with professionalism in interactions with guests and colleagues.
• Calm under pressure and committed to excellence, with pride in creating memorable experiences.

Responsibilities

• Plan, coordinate and administer housekeeping operations.
• Supervise and inspect cleaning of guest rooms, service areas, guest corridors and back of house areas.
• Manage room and public area operations, and monitor the computer system for room status updates.
• Distribute duties to Floor Supervisors, Room Attendants and Linen/House Porters.
• Ensure rapid and professional responses to guest requests and maintain high standards of cleanliness.

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused HousekeepingOffice Coordinator to become a valued member of our outstanding Housekeeping team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

Working asthe Housekeeping Office Coordinator, you will be responsible for planning coordination and administration of housekeeping operations. Supervise andinspect cleaning of guest rooms, service areas, guest corridors, and back ofthe house staircases and all Public Areas as assigned to ensure that a highstandard of cleanliness is maintained at all times. Also, responsible forplanning coordination and administration of rooms/ public area operations.

• Maintain a high level of guest service and ensure rapid and professionalresponse to all guest requests.
• Assign special duties to Floor Supervisors, Room Attendants andLinen/House Porters.
• Constantly monitor the computer system throughout the shift updating anychange of room status.
• Fill out adiscrepancy list and ensure its emailed to Front Office team.
• Collect aconcise handover from the daytime Floor supervisors as well as evening coordinator.
• Check and return to Reception a constant flow of serviced guest rooms asper occupancy requirement

YOUR BENEFITS WORKING AS A HOUSEKEEPING OFFICE COORDINATOR AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) |Catey Awards
• Hotel of the Year – London (2022/2023) |AA Hospitality Awards
• Forbes Five-Star Rating |2022/2023
• Forbes Five-Star Rating |2023/2024
• Forbes Five-Star Rating |2024/2025
• Forbes Five-Star Rating |2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing |2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing |2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility:

All applicants for the role of Housekeeping Office Coordinator must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary