Five-Star Hotel Receptionist — Flexible Hours (Lake Windermere)

Thwaites; Cartmel Fell; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

40% of wages accessible weekly

28 days annual leave

Enhanced maternity/paternity pay

Health cash plan + discounts

Long service awards

Employee Assistance Programme

Discounted accommodation and dining

Pension and Life assurance

Training programmes

Apprenticeships available

Supportive work environment

Job summary

Langdale Chase Hotel, part of Thwaites, seeks an experienced Receptionist to deliver warm, professional service on site near Lake Windermere. The role requires handling check-ins/outs, guest inquiries, and local recommendations with a focus on revenue-conscious service and secure handling of belongings.

You will join a recently refurbished property recognised for 5-star AA status and Times Top 100 Places to Stay. Flexible working options and a supportive team culture are offered.

Qualifications

• Hands-on experience in a Four-Star or Five-Star hotel as a receptionist.
• Excellent communication and guest service skills.
• Ability to work face-to-face or over the phone with guests.

Responsibilities

• Greet guests warmly and deliver five-star service.
• Check guests in and out efficiently and politely.
• Maintain knowledge of bedrooms, facilities and local recommendations.
• Handle telephone inquiries with prompt, courteous responses.
• Contribute to bedroom sales and revenue control.
• Ensure security procedures for luggage and deliveries are followed.

Skills

Hospitality experience

Excellent communication

Face-to-face service

Telephone handling

Computer skills

RezLynx familiarity

Tools

RezLynx

Job description

Langdale Chase Hotel, part of Thwaites, seeks an experienced Receptionist to deliver warm, professional service on site near Lake Windermere. The role requires handling check-ins/outs, guest inquiries, and local recommendations with a focus on revenue-conscious service and secure handling of belongings.

You will join a recently refurbished property recognised for 5-star AA status and Times Top 100 Places to Stay. Flexible working options and a supportive team culture are offered.