Luxury Hotel Maintenance Lead

The Nici; Poole; On-site; GBP 45,000 - 65,000; Full time

Job summary

THE NICI Collection is seeking a proactive Maintenance Manager to oversee daily upkeep across our Bournemouth hotel and related properties. You will lead preventative maintenance, coordinate contractors and ensure safety standards are maintained to premium hotel levels.

The role requires hands-on, detail-oriented leadership with the ability to prioritise guest experience, manage costs, and support refurbishment projects while travelling between properties as needed.

Qualifications

• Experience in maintenance management or supervisory role, preferably in hotels or hospitality.
• Strong practical understanding of general building maintenance and building services.
• Good knowledge of health and safety and statutory compliance requirements.
• Ability to organise contractors, prioritise workloads and manage multiple requests.
• Proactive problem-solving with excellent attention to detail.
• Strong communication skills and the ability to work collaboratively with hotel teams.
• Willingness to travel between properties as required.

Responsibilities

• Oversee day-to-day maintenance across the hotel properties.
• Develop and deliver preventative maintenance programmes to minimise disruption and avoid unnecessary repairs.
• Respond promptly to maintenance issues, prioritising guest safety and the overall guest experience.
• Carry out practical maintenance and repairs where required.
• Coordinate external contractors and ensure work is completed safely and to the required standard.
• Monitor plant, equipment and building systems, ensuring servicing and statutory inspections are completed on time.
• Maintain accurate maintenance records, compliance documentation and service schedules.
• Support health and safety, fire safety and other statutory compliance requirements.
• Manage maintenance supplies, equipment and costs effectively.
• Work closely with General Managers, department heads and operational teams to identify and resolve issues.
• Support refurbishment projects, room upgrades and wider property improvement works.

Skills

Maintenance management

Contractor management

Health & safety

Facilities management

Building services

Team collaboration

Education

Hotel/hospitality maintenance experience

Tools

Facilities management software

MS Office

Job description

THE NICI Collection is seeking a proactive Maintenance Manager to oversee daily upkeep across our Bournemouth hotel and related properties. You will lead preventative maintenance, coordinate contractors and ensure safety standards are maintained to premium hotel levels.

The role requires hands-on, detail-oriented leadership with the ability to prioritise guest experience, manage costs, and support refurbishment projects while travelling between properties as needed.