Luxury Hotel Manager — Lead Operations & Guest Experience

The Nici Lymington; Pennington; On-site; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Staff discounts across THE NICI Kolel?

Meals on duty

Ongoing training and support

Career development opportunities

Job summary

THE NICI New Forest is seeking an experienced Hotel Manager to lead the day-to-day operations and deliver exceptional guest experiences at a premium property. You will partner with the General Manager to ensure high standards across Front Office, Housekeeping, F&B, Spa and guest facilities, while nurturing a collaborative, guest-centric culture throughout the hotel.

You will lead and develop department heads, manage operational priorities, and uphold THE NICI Collection’s standards.

Qualifications

• Experienced Hotel Manager, Operations Manager or Assistant General Manager, ideally within a premium or luxury hotel environment.
• Passionate about delivering exceptional hospitality and memorable guest experiences.
• Confident, visible and approachable leader who leads by example.
• Highly organised with strong attention to detail and the ability to manage competing priorities.

Responsibilities

• Oversee daily hotel operations in partnership with the General Manager.
• Coordinate activities of Front Office, Housekeeping, Food & Beverage, Spa and guest facilities.
• Maintain a visible leadership presence across the property.
• Lead daily briefings, handovers and operational meetings for clear communication.
• Identify and resolve operational issues promptly and effectively.
• Ensure adequate staffing and resources for smooth hotel running.
• Collaborate with department heads to maintain consistent guest experiences.
• Deputise for the General Manager when required.
• Drive guest experience improvements and uphold THE NICI brand standards.
• Support recruitment, onboarding and staff development with HR and GM.

Skills

Hotel operations leadership

Hospitality excellence

Strong communication

Organised & detail-driven

Cost control & payroll awareness

Team development & leadership

Job description

THE NICI New Forest is seeking an experienced Hotel Manager to lead the day-to-day operations and deliver exceptional guest experiences at a premium property. You will partner with the General Manager to ensure high standards across Front Office, Housekeeping, F&B, Spa and guest facilities, while nurturing a collaborative, guest-centric culture throughout the hotel.

You will lead and develop department heads, manage operational priorities, and uphold THE NICI Collection’s standards.