Luxury Hotel Housekeeping Supervisor

Inhabit, Queens Gardens; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

Montcalm Collection Hotels in London is seeking a Housekeeping Supervisor to support the Executive Housekeeper in delivering five-star cleanliness, presentation and service across guest rooms, public areas and back-of-house spaces.

You will lead daily operations, supervise staff, conduct inspections, and ensure a motivated, well-trained team that upholds luxury standards and delivers an exceptional guest journey.

Qualifications

• Previous experience in a housekeeping supervisory role, ideally within a luxury hotel.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a diverse team.
• Knowledge of housekeeping systems and MS Office.
• High attention to detail and commitment to maintaining luxury standards.

Responsibilities

• Supervise daily housekeeping operations, ensuring all areas are cleaned to five-star standards.
• Conduct daily room, corridor, and public area inspections, addressing any deficiencies.
• Allocate tasks and monitor workload to ensure efficient use of staff resources.
• Ensure departure rooms are prioritised to support smooth guest check-ins.
• Oversee staff grooming, presentation, and compliance with professional standards.
• Support the training, development, and performance evaluation of team members.
• Handle guest requests and complaints promptly and professionally.
• Collaborate with Front Office regarding room moves, early arrivals, and special requests.
• Monitor supply levels of linens, amenities, and cleaning products; assist with ordering and stock control.
• Ensure proper handling, storage, and use of cleaning equipment and chemicals.
• Maintain accurate records of room status, lost & found items, and housekeeping activities.
• Support onboarding of new colleagues and delivery of safety and operational training.
• Foster a culture of teamwork, accountability, and continuous improvement.

Skills

Housekeeping supervision

Organisational skills

Communication skills

Team leadership

Housekeeping systems

MS Office

Tools

Microsoft Office

Job description

Montcalm Collection Hotels in London is seeking a Housekeeping Supervisor to support the Executive Housekeeper in delivering five-star cleanliness, presentation and service across guest rooms, public areas and back-of-house spaces.

You will lead daily operations, supervise staff, conduct inspections, and ensure a motivated, well-trained team that upholds luxury standards and delivers an exceptional guest journey.