Luxury Guest Experience Lead - Front Office

Four Seasons Hotels Limited

Hart

On-site

GBP 34,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

BUPA Dental Health Care

Complimentary staff meals

Four Seasons Employee Travel Programme

Free uniform dry cleaning

Wagestream salary advance

Annual themed employee party

Job summary

Four Seasons Hotel Hampshire, nestled in the Hampshire countryside, is seeking an Assistant Guest Experience Manager to support the daily Front Office operation. You will lead the Guest Experience team, coach colleagues, and ensure seamless service delivery for luxury guests.

You will act as a key contact for VIP guests, manage special requests, and drive personalised experiences that exceed expectations. Participation in recruitment and training helps sustain high performance and service

Qualifications

Experience leading Front Office or guest services teams in luxury hospitality.
Proven ability to deliver personalised guest experiences and handle VIP requests.
Strong communication and interpersonal skills with a calm, professional demeanor.
Ability to recruit, onboard, train and develop team members.

Responsibilities

Support the Guest Experience Manager in daily Front Office operations.
Lead, coach and motivate teams to deliver exceptional service.
Act as point of contact for VIP guests and special requests, handling recoveries.
Anticipate guest needs and create personalised experiences that exceed expectations.
Monitor feedback and implement service improvements across departments.
Assist with recruitment, onboarding, training, and performance development.
Ensure compliance with Four Seasons standards and procedures.
Support scheduling, admin and operational reporting.