Luxury Guest Experience Concierge | Hospitality & Growth

Four Seasons; England; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Training & Career development

Employee travel programme

Free meals in staff restaurant

Dental health care

Shuttle bus service

Global career opportunities

Uniform dry cleaning

Annual employee parties

Salary advance via Wagestream

Job summary

Four Seasons Hotel Hampshire is seeking a Guest Experience Coordinator to join our Leisure Reservations and PBX Team in the Hampshire countryside. You will be the central contact for guest enquiries, reservations and requests, delivering personalised, warm service in a luxury setting.

Bring hospitality experience, exceptional communication, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is required for this role.

Qualifications

• Previous experience in hospitality, guest services, or reservations preferred.
• Excellent written and verbal communication.
• Strong organisational skills and attention to detail.
• Hospitable by nature with a passion for service.
• Able to multitask and prioritise in a fast-paced environment.
• Professional, positive, collaborative attitude.
• Flexible availability, including weekends and holidays.

Responsibilities

• Assist guests with reservation enquiries, room requests, and general information
• Handle telephone and written communication with warmth and professionalism
• Liaise with hotel departments to coordinate guest needs
• Support the PBX operation by managing calls promptly
• Provide personalised suggestions and solutions to guests
• Maintain detailed records of guest preferences and requirements
• Uphold Four Seasons standards of luxury and service
• Ensure all correspondence and booking details are accurate and organised

Skills

Hospitality experience

Attention to detail

Communication

Customer service

Multitasking

Calm under pressure

Team player

Weekend availability

Job description

Four Seasons Hotel Hampshire is seeking a Guest Experience Coordinator to join our Leisure Reservations and PBX Team in the Hampshire countryside. You will be the central contact for guest enquiries, reservations and requests, delivering personalised, warm service in a luxury setting.

Bring hospitality experience, exceptional communication, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is required for this role.