Assistant Guest Experience Manager

Four Seasons Hotels Limited; Hart; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

BUPA Dental Health Care

Complimentary staff meals

Four Seasons Employee Travel Programme

Free uniform dry cleaning

Wagestream salary advance

Annual themed employee party

Job summary

Four Seasons Hotel Hampshire, nestled in the Hampshire countryside, is seeking an Assistant Guest Experience Manager to support the daily Front Office operation. You will lead the Guest Experience team, coach colleagues, and ensure seamless service delivery for luxury guests.

You will act as a key contact for VIP guests, manage special requests, and drive personalised experiences that exceed expectations. Participation in recruitment and training helps sustain high performance and service

Qualifications

• Experience leading Front Office or guest services teams in luxury hospitality.
• Proven ability to deliver personalised guest experiences and handle VIP requests.
• Strong communication and interpersonal skills with a calm, professional demeanor.
• Ability to recruit, onboard, train and develop team members.

Responsibilities

• Support the Guest Experience Manager in daily Front Office operations.
• Lead, coach and motivate teams to deliver exceptional service.
• Act as point of contact for VIP guests and special requests, handling recoveries.
• Anticipate guest needs and create personalised experiences that exceed expectations.
• Monitor feedback and implement service improvements across departments.
• Assist with recruitment, onboarding, training, and performance development.
• Ensure compliance with Four Seasons standards and procedures.
• Support scheduling, admin and operational reporting.

Skills

Leadership

Guest service

Communication

Team building

VIP handling

Job description

Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire offers world-class hospitality in a stunning setting. Every moment of a guest's stay matters, and our Guest Experience team plays a vital role in creating seamless, personalised, and memorable experiences. We are seeking a passionate and experienced Assistant Guest Experience Manager to join our Front Office team. In this leadership role, you will support the Guest Experience Manager in overseeing the daily operation of the department, ensuring exceptional service standards are consistently delivered while developing and inspiring a high-performing team. This is an exciting opportunity for a hospitality professional who thrives in a luxury environment, enjoys leading people, and is committed to creating unforgettable guest experiences.What You Will Do

• Support the Guest Experience Manager with the day-to-day leadership of the Front Office and Guest Experience teams
• Lead, coach, and motivate team members to deliver exceptional guest service
• Act as a key point of contact for VIP guests, special requests, and guest recovery situations
• Anticipate guest needs and create personalised experiences that exceed expectations
• Monitor guest feedback and implement service improvements where needed
• Work closely with all hotel departments to ensure seamless communication and service delivery
• Assist with recruitment, onboarding, training, and performance development of team members
• Ensure compliance with Four Seasons standards, policies, and procedures
• Support departmental administration, scheduling, and operational reporting
• Previous supervisory or management experience within luxury hospitality, guest services, or front office operations
• Strong leadership skills with the ability to inspire, develop, and support a team
• Outstanding communication and interpersonal skills
• A genuine passion for delivering exceptional guest experiences
• Excellent organisational skills and attention to detail
• The ability to remain calm, professional, and solution-focused in a fast-paced environment
• Flexibility to work weekends, evenings, and public holidays as required
• The legal right to work in the United Kingdom. Please note that Four Seasons Hotel Hampshire is unable to provide sponsorship for this position.
• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• Four Seasons Employee Travel Programme
• The opportunity to be a key leader in delivering exceptional guest experiences
• BUPA Dental Health Care
• Complimentary meals in our staff restaurant whilst on duty, including fresh fruit, tea, and coffee throughout the day
• Shuttle bus service between the hotel, Fleet, and Church Crookham
• Opportunities to build a successful career with global potential
• Free uniform dry cleaning
• Annual themed employee party and a variety of social, charitable, and sporting events throughout the year
• Access to Wagestream salary advance benefits
• Employee recognition programmes

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.