Front Office Supervisor & Guest Experience Leader

SeeMeHired.com; Queen's Island; On-site; GBP 26,000 - 32,000; Full time

Job summary

Titanic Hotel Belfast is seeking an Assistant Front Office Manager to supervise front desk operations and support staff in delivering exemplary guest experiences. The role requires strong leadership, hospitality knowledge, and a proactive approach to guest requests and VIP management.

Join a heritage property managed by Harcourt Developments, offering opportunities to lead a dedicated team and uphold brand standards across all front desk activities.

Qualifications

• Experience in hospitality environment to ensure high guest satisfaction.
• Ability to supervise front desk operations and staff.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise accurate and efficient Front Desk operations including check in/out procedures.
• Support team members in handling guest requests and inquiries to ensure a positive outcome.
• Ensure the Front Desk Manager is fully aware of any relevant feedback from guests and other departments.
• Maintain high level of customer service and teamwork.
• Brief team on events or VIP guests and promote hotel services.

Skills

Front Desk operations

Guest requests handling

Customer service

Team leadership

Training

Job description

Titanic Hotel Belfast is seeking an Assistant Front Office Manager to supervise front desk operations and support staff in delivering exemplary guest experiences. The role requires strong leadership, hospitality knowledge, and a proactive approach to guest requests and VIP management.

Join a heritage property managed by Harcourt Developments, offering opportunities to lead a dedicated team and uphold brand standards across all front desk activities.