Luxury Front Office Manager — Guest Experience Leader

Hyatt Hotels Corporation; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free meals on duty

Business attire laundered

Headspace membership

50% discount on food and beverages

Learning and career development across

Job summary

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, seeks a Front Office Manager to lead the Reception, Concierge and Guest Experience teams in a luxury London setting near Covent Garden.

You will drive seamless guest journeys, uphold the highest service standards, and mentor a dedicated team to anticipate guest needs with warmth and professionalism. Experience in premium environments and strong leadership are essential.

Qualifications

• Experience in a premium or luxury hotel environment.
• Strong operational leadership and guest-service focus.
• Ability to develop and motivate a high-performing front-office team.

Responsibilities

• Oversee day-to-day Front Office operations including Reception, Concierge and Guest Experience.
• Ensure seamless, personalised guest journeys from arrival to departure.
• Collaborate with Housekeeping and hotel teams to maintain high service standards.

Skills

Luxury hospitality

Guest experience

Team leadership

Operations management

Job description

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, seeks a Front Office Manager to lead the Reception, Concierge and Guest Experience teams in a luxury London setting near Covent Garden.

You will drive seamless guest journeys, uphold the highest service standards, and mentor a dedicated team to anticipate guest needs with warmth and professionalism. Experience in premium environments and strong leadership are essential.