Luxury Front Office Lead — Guest Experience Champion

Hosco; East Ham; Sur place; GBP 60 000 - 90 000; Plein temps

Résumé du poste

Hotel California in London seeks an exceptional Front Office Manager to lead our front-of-house operations, ensuring guests receive the legendary level of service.

You will manage reception, concierge, and guest relations, develop a high-performing team, and oversee budgets while driving revenue and service excellence.

The ideal candidate embodies luxury hospitality, strong leadership, and the presence to represent our storied establishment with warmth and discretion.

Qualifications

• Experience leading luxury front-office teams in a five-star hotel.
• Proven ability to manage budgets, optimize revenue, and uphold service standards.

Responsabilités

• Lead front office reception, concierge, and guest relations teams.
• Oversee guest journey from reservation to departure and ensure touchpoints exceed expectations.
• Manage budgets, revenue optimization, and operational efficiency.
• Handle VIP arrangements with discretion and sophistication.
• Resolve guest concerns promptly and gracefully.
• Collaborate with other departments to create cohesive experiences.
• Implement SOPs to maintain consistency and quality.
• Analyze guest feedback and performance metrics to elevate service.

Connaissances

Leadership

Luxury hospitality

Guest relations

Budget management

Front office

VIP service

Team development

Service excellence

Description du poste

Hotel California in London seeks an exceptional Front Office Manager to lead our front-of-house operations, ensuring guests receive the legendary level of service.

You will manage reception, concierge, and guest relations, develop a high-performing team, and oversee budgets while driving revenue and service excellence.

The ideal candidate embodies luxury hospitality, strong leadership, and the presence to represent our storied establishment with warmth and discretion.